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Client Success Story · Aviation
A display screen project at Aer Lingus’s Dublin station, installed and commissioned inside a live airport — coordinated with the DAA throughout, and handed over on software the team could use without a manual.
An installation where the client was not the only organisation whose approval mattered.
The commitment
The coordination it required, and the support arrangement behind it.
Organisations coordinated
Hour support, seven days
Hour response at the outside
Platform, chosen for usability
“I would like to thank you for your work on the Display Screen project which we undertook in Dublin Station. You and your team provided excellent service including working with the third party (DAA) during the installation and commissioning of the screens. The training and support has been excellent and, as you predicted, the software has been very intuitive and user friendly. As you were aware this was one of the reasons we chose to go with Digital Screen Displays, and we are pleased that the system works as described.”
Niall Schweppe — Aer LingusThe brief
Working in an airport is not the same as working for a client with their own front door.
An airline occupies space inside an airport it does not own or control. Which means an installation is not a conversation between a supplier and a client. It is a conversation between a supplier, a client and the airport authority, and the authority sets the terms: who is allowed on site, when, with what accreditation, through which door, and with what paperwork submitted in advance.
Add to that a building that never closes. There is no quiet Sunday to install in. Working windows are short, often unsociable, and they are given rather than requested. Anything left half-finished at the end of one has to be safe, secure and out of the way of passengers until the next.
A supplier who has not worked in that environment before finds out about all of it on the day, which is exactly when it is most expensive.
What we did
Supply, installation, commissioning, training and support — with the DAA involved throughout.
Screens supplied and installed in an operational terminal environment, worked around the building rather than the other way round.
Installation and commissioning delivered alongside the airport authority as third party, to their access rules and their approvals.
End-user training so the team run it themselves, backed by ongoing support — described by the client as excellent.
Why the software decided it
Aer Lingus have said openly that the usability of the software was one of the reasons they appointed us.
Screen hardware is close to a commodity. Two suppliers will quote similar panels at similar prices, and a specification sheet will not tell you which one you will still be able to operate in eighteen months.
The software is where projects quietly succeed or fail. If changing content takes three clicks, it gets done and the screens stay current. If it takes a training refresher and a phone call, it does not, and within a year the estate is showing something out of date to every passenger walking past.
That was the basis of the decision here, and the client has since confirmed the system works as described — which is the sentence you actually want in a testimonial.
The detail
The parts of an airport installation that never appear on a kit list.
The DAA as well as the client. Access, approvals and commissioning agreed with the airport authority rather than only with the airline.
Permits, passes and escorts. Nobody walks into an airport with a toolbox; site access is arranged well in advance of the work.
Short, and given rather than chosen. Build sequencing is planned around the slots available, not around what would be convenient.
Passengers throughout. Work has to leave the area safe and presentable at the end of every session, not just at the end of the project.
Tested and signed off in place. Not powered up and left; commissioned with the parties who have to accept it.
Handed over properly. End-user training plus ongoing support, so the system belongs to the team using it.
On site
Photographs from the installation.
The result
Which is a low bar to state and a surprisingly high one to clear.
The project was delivered inside a live airport, alongside a third party, on software the client was told would be straightforward and found to be straightforward. The training landed, the support has been there, and the system does what it was said it would do.
Every one of those sentences is the client’s assessment rather than ours.
More like this
Buildings that cannot stop while you work in them.
Airports, stations, hospitals, shopping centres — if there is a landlord or an authority between you and the wall, that is a different job. Tell us who else has to say yes and we will tell you how we would handle it.